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Grievance Redressal Policy

AAVAS FINANCIERS LIMITED (Formerly known as “Au Housing Finance Limited”), we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed.

Step 1

Please visit to the nearest AAVAS FINANCIERS LIMITED Branch and submit your complaints/grievance get your complaint logged in the “Complaint & Grievance Register” maintained at the branches (During the working hours from 9:30 A.M to 6:30 P.M). We will respond to your complaint within 15 working days.

Step 2

If you are still not satisfied with the resolution you receive, or you don’t receive any response within 15 working days you can write, mail, fax or call to the Nodal Officer of the company:-
Mr. Sharad Pathak (Nodal Officer)
AAVAS FINANCIERS LIMITED (Formerly known as “Au Housing Finance Limited”),
201-202, 2nd Floor, Southend Square
Mansarovar Industrial Area, Jaipur-302020
E-Mail ID:  sharad.pathak@aavas.in
Office: +91 141-6618839
Fax: +91 141 6618861
Mob: +91 8003996417
After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 working days

Step 3

If your complaint still remains unresolved, you may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank for redressal of your complaints at below address:
National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell
4th Floor, Core- 5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003

The complainant can also approach the Complaint Redressal Cell by lodging its complaint at the link https://grids.nhbonline.org.in.

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